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| Warranty & Customer Service Policy |
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Sterling Manufacturing warrants their product to be free of manufacturing and
installation defects:
- Free of scratches and residue
- Finished to a matte finish (Corian)
- Covered with plastic to protect the surface of the tops
- Tagged with warning labels
- Properly drilled holes
- Installed in a professional manner
- All caulking filled and cleaned
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During the construction process we will repair minor scratches that have occurred due to
normal construction activity.
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Any damage that occurs during construction due to negligence, use of countertops as a
work-bench, or improper cleaning will result in a chargeable service call.
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After the unit has closed, or 90 days, whatever comes first, all service calls not due
to workmanship or warranty issues will be chargeable.
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All punch-out and warranty work will be addressed within 72 hours of notification.
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Work orders or payment must be received before non-warranty services will be scheduled.
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